Oracle EBS finance functional(NO Fusion)

PAN INDIA

6 to 10 Yrs

Immediate Joiners to 15 Days

JD :

We are looking for a proactive Oracle EBS L1.5/L2/Lead Finance Support Consultant to join our support team. This role is designed for professionals with intermediate-level experience in Oracle EBS Finance modules (AP, AR, GL, FA, CM). You will be responsible for providing functional support for day-to-day operations, managing incidents, resolving issues, and escalating complex problems to L2/L3 teams when necessary.

The ideal candidate will have a strong understanding of Oracle EBS finance functionalities and be able to quickly address user issues while ensuring minimal disruption to business processes.

Key Responsibilities:

Level 1.5 // L2 // Support for Oracle EBS Finance Modules:

Provide functional support for Oracle EBS Finance modules (Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cash Management).

Troubleshoot and resolve user-reported issues, with a focus on functional, configuration, and procedural challenges.

Serve as the first point of contact for functional issues, ensuring accurate diagnosis and resolution or escalation to the appropriate team. Incident & Service Request Management:

Log and track support requests in the ticketing system, ensuring they are categorized, prioritized, and addressed in accordance with Service Level Agreements (SLAs).

Collaborate with end users to identify business process challenges, document them, and implement effective solutions within Oracle EBS Finance.

Escalate unresolved issues to Level 2 (L2) or Level 3 (L3) support teams, ensuring timely follow-up and closure of tickets. Functional Troubleshooting:

Resolve common Oracle EBS issues related to finance processes (e.g., data entry errors, report generation problems,



posting issues).

Identify recurring problems and suggest preventative measures or solutions to reduce future incidents.

Perform root cause analysis of minor incidents and propose corrective actions. Configuration Assistance & Change Management:

Provide assistance with minor configuration changes within Oracle EBS Finance modules, ensuring that system settings are aligned with business requirements.

Support the implementation of change requests under the guidance of the L2/L3 teams, including testing and documentation. User Support & Communication:

Assist finance users with day-to-day queries, offering solutions to common issues and guiding them through Oracle EBS functionality.

Educate end-users on best practices for utilizing Oracle EBS to streamline finance operations and prevent user errors. Documentation & Knowledge Base Maintenance:

Maintain up-to-date knowledge base articles and troubleshooting guides for frequently encountered issues and solutions.

Ensure that all support activities are properly documented, creating a reference for future incidents and inquiries. System Monitoring & Testing:

Regularly monitor the Oracle EBS Finance modules to identify issues, inconsistencies, or system performance concerns.

Support testing activities during patch updates, minor system enhancements, or user acceptance testing (UAT). Reporting & Analytics:





Assist in generating reports from Oracle EBS for finance teams, troubleshooting issues related to reporting.

Support users in configuring basic reports or queries to meet business needs. Collaboration with Cross-Functional Teams:

Work closely with other IT teams (e.g., DBA, technical support) to address issues that may require a technical intervention.

Collaborate with the L2/L3 teams to escalate complex issues and ensure timely resolutions.

Skills and Qualifications

Experience: 7+ years of experience in Oracle EBS Finance support or functional consulting (AP, AR, GL, FA, CM). o Prior experience in an L1 or L2 support role in an Oracle EBS environment is preferred. o Experience with financial business processes and understanding of accounting principles.

Technical Skills: o Basic understanding of Oracle EBS R12 or later versions, including key finance modules. o Familiarity with Oracle Reports, BI Publisher, and/or other reporting tools. o Basic knowledge of SQL for querying data or performing minor data fixes.

Functional Expertise: o Understanding of core finance business processes such as AP, AR, GL, FA, and month-end/year-end closing procedures. o Ability to perform basic configurations within Oracle EBS Finance modules (e.g., ledger setup, payment terms, journal entries).

Soft Skills: o Robust analytical and problem-solving skills with the ability to resolve issues efficiently. o Excellent communication skills and the ability to communicate complex concepts to non-technical users. o Ability to work under pressure and manage multiple support requests simultaneously.

Certifications (optional): o Oracle Certified Implementation Specialist (OCS) in Oracle EBS Finance or other relevant certifications would be a plus.

📌 Oracle EBS Finance functional (Hyderabad)
🏢 ITC Infotech
📍 Hyderabad