- Monitor and analyze end-user device performance, applications, and network experiences using Nexthink.
- Develop, customize, and maintain Nexthink dashboards, alerts, campaigns, and remote actions.
- Identify and troubleshoot user and system performance issues across endpoints.
- Perform proactive analysis to detect anomalies and prevent incidents.
- Create automation scripts for Nexthink Remote Actions.
- Collaborate with EUC, Service Desk, Infrastructure, and Application teams for issue remediation.
- Design and implement Nexthink proactive use cases.
- Support digital experience initiatives and continuous improvement programs.
- Provide insights and manage dashboards for stakeholders and leadership.
- Participate in Nexthink upgrades, integration, and platform maintenance.
- Document processes, solutions, and knowledge base articles.
Minimum Qualification: 15 years of full time education