Role Purpose :

Lead Lenskart's national store hiring engine across Store Directors/Managers, Optometrists and store sales and operations staff. You will own demand-to-offer delivery end to end: precision hiring in the right clusters at the right cost, and a recruiter team that is skilled, measured and recognized. You will build processes that remove friction for recruiters and business teams rather than add to it.

Key Responsibilities :

1. Demand planning and hiring delivery

- Deliver hiring volumes, quality and speed for CAT-A/CAT-B stores and new store openings across all circles.
- Drive precision hiring: focus effort on based on business priorities; Allocate recruiters in line with business needs.

2. Process, governance and cost

- Own and evolve hiring governance to ensure Right Hiring at Right Cost, Right Place & with Right Quality.
- Ensure candidate level TATs against defined standards.
- Reduce cost of hiring while improving quality of hire and early retention.

3. Team leadership

- Lead, coach and develop 3–4 direct reports and, through them, the wider recruiter team.
- Run input-led performance management: daily tracking of interview lineups, shows and no-shows, evaluations, selections and offers during bulk hiring.
- Build a high-performance culture with clear goals, regular reviews, succession planning and recognition of the team's work.
- Develop a team through fact based problem solving and using constructive feedback mechanisms.

4. Stakeholder management and reporting

- Partner with Circle Heads, Store Operations, HRBPs,



Finance and Compensation teams; act as the single point of accountability for retail hiring.
- Present transparent MIS and dashboards to senior leadership on pipeline, conversion, cost, quality and recruiter productivity.

Success Metrics :

- Hiring plan achievement versus demand, by circle and cluster.
- Ensuring New Store hiring & deployment before the store opening date
- Offers per recruiter per working day, and funnel conversion (lineups to shows to selections to offers).
- Compensation grid compliance and cost per hire.
- Quality of hire: assessment pass rates and early attrition.
- Demand data accuracy and tracking discipline (CRM and daily trackers).
- Team capability, engagement and retention.

Who You Are :

Experience and Education :

- 6 - 10 years in Talent Acquisition, with at least 3 years leading high-volume retail, frontline or multi-location hiring.
- Proven experience managing a multi-level TA team, ideally including managers as direct reports.
- MBA / PGDM in HR or equivalent preferred.

Skills :

- Strong command of workforce planning, funnel metrics and data-led decision making; comfortable with Power BI, Excel/Google Sheets and CRM or ATS tools.
- Sound understanding of compensation structures and offer governance.
- Ability to build and scale processes while keeping recruiters and business teams on side.
- Excellent stakeholder influence, communication and coaching skills.
- Familiarity with regional hiring markets is a plus.

📌 Lead – Talent Acquisition, Retail (New Delhi)
🏢 Lenskart.com
📍 New Delhi