We are seeking an experienced Interactive Voice Response (IVR) skilled to join our team in India. The ideal candidate will have a strong background in designing and implementing IVR systems to improve customer interactions and streamline processes.
Responsibilities
- Design and implement interactive voice response (IVR) systems to enhance customer experience.
- Collaborate with cross-functional teams to gather requirements and improve IVR workflows.
- Monitor and analyze IVR performance metrics to identify areas for improvement.
- Provide technical support and troubleshooting for IVR-related issues.
- Ensure IVR scripts are up-to-date and reflect current business processes.
Skills And Qualifications
- 5-11 years of experience in IVR system design and implementation.
- Proficient in programming languages such as VoiceXML, Java, or Python.
- Experience with IVR platforms like Genesys, Avaya, or Cisco.
- Strong understanding of telephony systems and call routing.
- Excellent communication skills to interact with stakeholders and clients.
- Ability to analyze performance data and provide actionable insights.