Job Type : Work from home [Working hours will be US Pacific Business Hours.]
Help Desk & User Support Technician
Remote | India
This is a fantastic opportunity to join an international team working with innovative solutions and top-tier retailers. The product we support:
- Store Intelligence: Drives store automation through deep learning platform powered by
AI, real time shelf conditions to drive productivity and enable perfect in store execution.
The Opportunity
Socommerz looking to hire a Help Desk/User Support Technician. This role is full-time, remote role. The position is part of our support team providing practical technical assistance to our Store
Intelligence team and our customers.
Responsibilities
- First point of contact for customers seeking technical assistance via phone/email/ticketing system
- Documentation/tracking incoming calls from initial contact to resolution
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Guide the customer through the problem-solving process
- Create documentation of specific use cases,
troubleshooting steps and customer specific details in confluence
- Lead Collaborations with other teams to ensure resolution SLAs are met/Escalations
Management
- Complete projects during slow times
- Other duties as assigned
Qualifications
- Previous experience providing customer support
- Previous experience working in or with grocery retail a plus, but not required
- Excellent communication skills with proficiency with English, both written and spoken, a must.
- Must be technically savvy and have a passion to learn
- Basic computer knowledge including Microsoft skills
- Ability to multitask
- Willingness to learn and be a team player
- • Strong understanding of providing superior service to customers
Company Description
Socommerz empowers startups and MNCs to build and scale impactful businesses through technology, platforms, solutions, leadership, and mentorship. The organization focuses on ideating and creating tailored solutions for startups, while helping them bridge business gaps and drive collaboration within the ecosystem.
📌 Help Desk Support Specialist (India)
🏢 Socommerz
📍 India
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