Company Description Aldovia Resort & Convention is a premium leisure and events destination set across seventy acres in Swiss Town, Bengaluru, just ten minutes from Kempegowda International Airport. The property is designed to host large-scale conventions, conferences, weddings, corporate offsites, and retreats while maintaining high standards of service and guest experience. Guests enjoy landscaped grounds, five distinct dining experiences, a full-service spa, and thoughtfully designed rooms focused on rest and restoration.

Guided by the name “The Wise Path” and symbolized by the swan, Aldovia emphasizes effortless grace supported by dedicated behind-the-scenes work. The resort’s promise is to offer a space where guests can slow down, recharge, and reconnect with themselves.

Role Description The Guest Relations Supervisor is a full-time, on-site role based at Aldovia Resort & Convention in Bengaluru. This role oversees daily guest interactions, ensuring a welcoming environment, timely responses to inquiries, and resolution of concerns to maintain high satisfaction levels.

The Guest Relations

Supervisor coordinates with front office and reservations teams to manage check-ins, check-outs, special requests, and event-related guest needs.

Responsibilities include monitoring service standards, guiding guest relations staff, handling VIP and long-stay guests,



and maintaining accurate records of guest preferences. The role also involves collaborating with other departments to support seamless event and leisure experiences aligned with Aldovia’s service philosophy.

Qualifications

- Solid Guest Relations and Customer Service skills, with the ability to handle diverse guest profiles and complex requests.
- Excellent Communication skills, including clear verbal and written communication and active listening.
- Experience with Front Office operations, including check-in/check-out procedures and coordination with other hotel departments.
- Reservations management skills, with familiarity in booking systems, room allocation, and handling modifications or cancellations.
- Prior supervisory experience in hospitality, preferably in resorts, hotels, or convention centers.
- Ability to remain calm under pressure, manage escalations professionally, and make sound decisions in real time.
- Strong organizational and multitasking abilities, with attention to detail and a focus on guest experience.
- Comfort with hotel property management systems and basic office software.
- Diploma or degree in Hospitality Management or a related field is preferred; equivalent experience will be considered.
- Flexibility to work shifts, weekends, and holidays as required by operational needs.

📌 Guest Relations Supervisor (Bengaluru)
🏢 Aldovia Resort u0026 Convention
📍 Bengaluru