Company Description JLL is a leading professional services firm specializing in real estate and investment management, using advanced technology to deliver innovative and sustainable solutions. The organization focuses on shaping the future of real estate by creating efficient, inspiring spaces for clients, communities, and team members. JLL is committed to providing rewarding career opportunities and fostering a culture where ambitious people can grow and make an impact.

The company values collaboration, innovation, and responsibility in all aspects of its work, inviting driven professionals to join its global network.

Role Description The Facilities Soft Service Executive is a full-time, on-site role based in Bengaluru, responsible for overseeing and coordinating soft services such as Janitorial services, landscaping, pest controls services, building maintenance and generalhousekeeping. Day-to-day tasks include monitoring service quality, ensuring vendor staff adhere to service-level agreements, and maintaining a clean, safe, and welcoming setting for occupants and visitors. The role involves responding promptly to occupant and client requests, managing service-related escalations, and maintaining accurate records and reports of daily operations.

The Facilities Soft Service

Executive will collaborate with facilities and property management teams,



support periodic inspections and audits, and contribute to continuous improvements in customer experience and service efficiency.

Qualifications

- Candidates should possess strong interpersonal skills and customer service abilities to handle occupant interactions and client expectations professionally.
- Candidates should possess effective communication skills, including clear verbal and written communication, for coordination with vendors, internal teams, and stakeholders.
- Candidates should possess team management capabilities to supervise vendor staff, coordinate schedules, and ensure smooth day-to-day operations.
- Candidates should possess solid organization skills to manage multiple tasks, maintain documentation, and track service performance and compliance.
- Relevant experience in facilities management, soft services, hospitality, or property management is highly beneficial.
- Ability to work on-site in a fast-paced environment, with attention to detail, problem-solving skills, and a focus on safety and service quality.
- Proficiency with basic office software and reporting tools; familiarity with facilities or property management systems is an advantage.
- A diploma or degree in facilities management, hospitality, business administration, or a related field is preferred.

📌 Facilities Soft Service Executive (Bengaluru)
🏢 JLL India
📍 Bengaluru