About the Job:

As a Deputy Head of Ops, you will be responsible for will drive the end-to-end operational framework across client onboarding, service delivery, MIS governance, distributor payouts, operational compliance, cash-flow management, and process enhancement initiatives.

You will lead cross-functional teams, strengthen controls, driving efficiencies, and ensure operational excellence aligned with regulatory and organizational standards.

Key Responsibilities:

Mentorship

- Mentor the operations team across onboarding, client servicing, MIS, and payouts.
- Establish performance standards, allocate responsibilities, and oversee team development.
- Drive a culture of ownership, accuracy, and continuous learning within the team.

Client Onboarding Oversight

- Provide strategic direction for the end-to-end onboarding framework for PMS & AIF clients.
- Ensure that all regulatory documentation meets SEBI standards.
- Resolve escalations and ensure a smooth experience for clients and distributors.
- Liaise with sales, legal, custodians, fund accountants, and RTA for rapid-tracked onboarding.

Client Service Desk Leadership

- Oversee the client service desk and ensure high service quality, efficient query resolution, and adherence to SLAs.
- Implement service-level monitoring tools and strengthen escalation matrices.
- Conduct periodic reviews and introduce service improvements where required.

MIS Governance & Analytics

- Lead MIS strategy, ensuring accuracy, timeliness, and completeness of operational reports.
- Publish dashboards for AUM movement, onboarding status, reconciliation items, operational KPIs, and cash flows.
- Support management with insights for decision-making and operational planning.





Distributor / Channel Partner Payout Management

- Oversee the entire commission payout process with strong checks and maker-checker controls.
- Validate payout calculations, reconciliations, and ensure timely coordination with finance.
- Improve payout processes, documentation, and partner communication.

Operations Compliance & Regulatory Alignment

- Ensure that all PMS/AIF operations comply with SEBI regulations and internal audit standards.
- Lead operational audits, compliance reviews, investor grievance closure, and documentation checks.
- Strengthen policies, SOPs, risk controls, and regulatory reporting processes.

Cash Flow Control & Oversight

- Monitor daily cash flows including client funding, redemption processing, deployment coordination, and bank reconciliations.
- Ensure compliance with allocation norms and fund-level investment restrictions.
- Coordinate with custodians and fund accounting teams on settlements and reconciliations.

Process Excellence & Automation

- Identify gaps in existing operational workflows and implement process improvements.
- Introduce automation, digitization, and control enhancements across functions.
- Drive periodic reviews of SOPs, checklists, and risk-control matrices.

Role Requirements:





- 8 – 10 years of experience; Must be a qualified Chartered Accountant (CA) – Mandatory
- Strong expertise in handling onboarding, operations compliance, fund ops, MIS, and payouts
- Strong leadership and team management skills
- Deep knowledge of PMS & AIF operations and SEBI regulatory framework
- Process-driven, analytical, and detail-oriented mindset
- Strong communication and stakeholder coordination
- Expertise in MIS, reporting tools, and operational dashboards
- Proven ability to drive automation and improve operating efficiency
- High integrity, problem-solving capability, and decision-making skills

Are you ready to be part of a dynamic asset management company?

About us:

We are a fast-growing Asset Management firm headquartered in Mumbai having multiple offices in the country. We manage over USD 2.2 bn in assets across several PMS & AIFs and Offshore funds. We specialise in Indian equity investments for HNIs, Family Offices, Institutions, and Partners' capital.

Carnelian works with a varied range of wealth partners such as 360 One, Nuvama, Julius Baer, Barclays, ICICI Bank, HDFC Bank, Axis Bank, ASK Wealth and many more. The company is known for its values, expertise, and best practices, focussing on quality investments at a reasonable price and risk diversification through forensic analysis.

Our Offerings Include

- Category II Alternative Investment Funds
- Category III Alternative Investment Funds
- Portfolio Management Services
- Advisory Services
- Registered Fund Management Entity in IFSC GIFT
- Mutual Funds

Are you ready to be a part of one of the most exciting asset management organisations in the country?

📌 Deputy Head of Opeartions (Mumbai)
🏢 Carnelian Asset Management and Advisors
📍 Mumbai