We’re looking for a responsible, detail-oriented professional to manage CRM operations and customer support for our growing brands, CloudySharks and Zapminton.

Key Responsibilities

- Manage daily customer queries across WhatsApp, calls, email, and other support channels.
- Handle order tracking, cancellations, address changes, returns, exchanges, and refunds.
- Monitor NDRs, verify COD orders, and coordinate with courier partners for delivery issues.
- Resolve customer complaints and escalations promptly and professionally.
- Maintain CRM records, follow up on pending cases, and ensure timely resolutions.
- Coordinate with internal teams to keep customer experience smooth and hassle-free.

Requirements

- Minimum 6 months of experience in CRM, customer support, or e-commerce operations.
- Excellent written communication and problem-solving skills.
- Familiarity with Shopify, WhatsApp CRM, or courier dashboards is a plus.
- Strong attention to detail, accountability, and ownership of tasks.

Salary: ₹15,000–₹25,000/month, depending on experience.

In office, Mansarovar, Jaipur

If you’re customer-focused, organized, and good at getting things done, we’d love to hear from you!

📌 Customer Support Specialist (Jaipur)
🏢 Zapminton
📍 Jaipur