: We are seeking a motivated and customer-focused Voice Process Associate to join our BPO team. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer service. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, provide information about products and services, and resolve complaints.
- Maintain accurate and detailed records of customer interactions and transactions.
- Escalate unresolved issues to appropriate departments or supervisors.
- Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets.
- Adhere to company policies, procedures, and regulatory requirements.
- Collaborate with team members to achieve common goals and contribute to a positive work environment.
Qualifications
- Experience - 1+ year.
- Excellent communication skills (verbal and written).
- Candidate should be fluent in English, Telugu and Hindi.
- Strong listening skills and the ability to understand and address customer needs.
- Ability to work in a rapid-paced environment and handle stressful situations calmly.
- Proficiency in using computer systems, databases.
📌 Customer Support Executive - Telugu, English (India)
🏢 Anoma
📍 India
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