Company Description MIMAS Innovative Solutions provides talent acquisition and recruitment support to businesses seeking suitable candidates for their hiring needs. The organization specializes in sourcing, screening, shortlisting, and recruitment support for entry-level and junior-level roles, including IT and technical positions. MIMAS Innovative Solutions helps employers streamline hiring processes, including bulk recruitment, by connecting them with relevant and qualified candidates.

The company focuses on building long-term professional relationships with employers through a responsive, requirement-focused approach. For recruitment inquiries and collaborations, employers can connect with the company via LinkedIn.

Role Description The Customer Support Executive will manage day-to-day interactions with customers, respond to inquiries, and provide timely resolutions to issues through phone, email, and online platforms. This full-time, on-site role in Hyderabad involves addressing customer concerns, ensuring a positive service experience, and maintaining high levels of customer satisfaction. The individual will handle technical and non-technical queries, coordinate with internal teams to resolve escalations,



and document customer interactions accurately.

The role also includes monitoring service quality, following standard operating procedures, and contributing feedback to improve support processes and customer experience.

Qualifications

- Solid Customer Support and Customer Service skills to handle inquiries and resolve issues professionally.
- Ability to maintain high levels of Customer Satisfaction through empathetic, solution-focused communication.
- Experience providing Online Support via email, chat, or ticketing systems.
- Basic Technical Support skills to troubleshoot common issues and coordinate with technical teams when needed.
- Excellent spoken and written communication skills in English; proficiency in local languages is an advantage.
- Good problem-solving abilities, attention to detail, and a structured approach to handling multiple cases.
- Comfort working in an on-site, fast-paced environment in Hyderabad with a customer-centric mindset.
- Minimum of a high school diploma; a degree in any discipline or prior experience in customer support or BPO environments is beneficial.

📌 Customer Support Executive (Hyderabad)
🏢 MIMAS Innovative Solutions
📍 Hyderabad