WE ARE HAPPY TO ANNOUNCE THAT WE ARE HIRING CUSTOMER SUPPORT EXECUTIVE ROLE
– Customer Support Executive
Company Name: Frontlines Edutech (FLM)
Job Role: Customer Support Executive
Experience: 0–1 Years (Edutech experience preferred)
Location: Somajiguda, Hyderabad
Work Mode: Work From Office (WFO)
Job Type: Full-Time
Role Overview:
Act as the first point of contact for students by providing timely support and guidance. Assist learners with course-related and basic technical queries to ensure a smooth and positive learning experience.
Key Responsibilities
- Respond to student queries via chat / support platform.
- Handle questions related to courses, platform usage, and general inquiries.
- Identify, troubleshoot, and resolve student issues by taking calls.
- Escalate complex issues to senior support team when required.
- Stay updated on course offerings,
platform changes, and company policies.
- Ensure timely and accurate responses to students.
Requirements
- Positive verbal and written communication skills.
- Friendly, polite, and professional attitude.
- Solid problem-solving skills.
- Customer-focused mindset with patience.
- Ability to handle multiple queries in a fast-paced environment.
- Basic understanding of online learning platforms.
Skills Required
- Fluency in Telugu & English.
- Positive communication skills.
- Basic knowledge of MS Excel.
- Patience and willingness to learn.
Our Website Link : https://www.frontlinesedutech.com