Company Description Metaconic is a growing technology-focused organization committed to delivering reliable digital solutions and strong customer-centric services. The company emphasizes innovation, responsive support, and continuous improvement to meet the evolving needs of its clients. Team members at Metaconic work in a collaborative environment that values integrity, accountability, and professional development.

Joining

Metaconic offers opportunities to contribute to impactful projects while supporting customers in a dynamic and fast-paced setting.

? Roles & Responsibilities – US Inbound Verification Executive

Handle inbound calls from US customers professionally.

Verify customer details, including name, phone number, email address and other required information.

Understand customer interest and confirm eligibility using the provided script and guidelines.

Update customer information, call notes and dispositions accurately in the CRM system.

Transfer qualified and verified leads to the designated team as per the process.

Identify duplicate,



incomplete or suspicious leads and escalate them to the Team Leader.

Follow call scripts, quality standards, data privacy rules and client procedures.

Maintain professional communication, call quality and attendance standards.

Achieve assigned performance and quality targets.

Participate in training, feedback sessions and regular performance reviews.

✅ Required Skills

Good English communication skills.

Minimum 6 month of experience in a voice-based BPO/customer support process.

Basic computer knowledge and CRM data-entry skills.

Valuable listening, verification and problem-solving skills.

* Ability to work in a US night-shift schedule from the office in Bhopal.

? Company: Metaconic

? Location: Bhopal, Madhya Pradesh

? Work Mode: Work from Office

Interested candidates can apply through LinkedIn or share their updated CV with us - [email protected]

📌 Customer Support Executive (Bhopal)
🏢 Metaconic
📍 Bhopal