About the Role -

Techademy is looking for a Customer Success Executive to be the trusted point of contact for our Telugu-speaking learners.

Your goal is to make sure every learner gets value from Techademy, stays with us, and recommends us to others. You will resolve escalations, win back at-risk learners, identify gaps in the learner experience, and help improve our NPS.

Apply Link - https://forms.gle/2f5H5gDYXKwxhZKD7

Key Responsibilities -

Handle Escalations

- Own escalated learner issues across calls, chat, email and social media, from first contact to closure
- Calm frustrated learners with empathy and a clear action plan, and resolve issues within SLA
- Work with product, tech, academic and finance teams to fix root causes

Retain Learners

- Proactively reach out to learners who are inactive, dissatisfied or at risk of dropping off
- Understand their concerns, remove blockers and bring them back on track
- Handle refund, extension and cancellation requests with the aim of retaining the learner
- Track retention and win-back numbers

Identify Gaps

- Spot recurring complaints and friction points across the learner journey (onboarding, content,



platform, support, payments)
- Capture learner feedback and share clear, data-backed insights with internal teams
- Suggest improvements to prevent repeat issues

Improve NPS

- Follow up with detractors and passives to understand and improve their experience
- Drive improvement in NPS, CSAT and first-contact resolution
- Build strong relationships so learners become promoters of Techademy

Requirements -

- 1–3 years in customer support / customer success or learner success roles, preferably in edtech, SaaS or consumer services
- Experience handling escalations and retaining dissatisfied customers
- Fluent spoken and written Telugu, plus good professional English
- Robust listening, problem-solving and persuasion skills; calm under pressure
- Clear, polite written communication for email and chat
- Comfortable with CRM / ticketing tools (Freshdesk, Zendesk, LeadSquared or similar) and basic Excel / Google Sheets
- Strong sense of ownership
- Graduate in any discipline

📌 Customer Success Executive (Bengaluru)
🏢 TECHADEMY
📍 Bengaluru