About the RoleWe are looking for experienced Vendor and Customer Specialists with a background in the e-commerce industry. The ideal candidates should have strong communication and customer support skills, along with good proficiency in Excel, to manage vendor coordination, customer queries, and day-to-day operational requirements efficiently.
Key Responsibilities
- Manage vendor and customer communications, ensuring timely and professional responses.
- Handle customer queries, concerns, and escalations with a solution-oriented approach.
- Coordinate with vendors to resolve order-related issues, follow up on pending requests, and ensure smooth operations.
- Maintain accurate records, reports, and trackers using Microsoft Excel.
- Monitor pending cases and follow up with relevant stakeholders to ensure timely resolution.
- Coordinate with internal teams to address operational challenges and improve customer and vendor satisfaction.
- Prepare regular reports and maintain proper documentation of customer and vendor interactions.
Required Skills and Qualifications
- 5–6 years of relevant experience, preferably in the e-commerce industry.
- Excellent verbal and written communication skills.
- Robust customer support and vendor coordination skills.
- Good working knowledge of Microsoft Excel, including data management, trackers, and reporting.
- Strong problem-solving, follow-up, and coordination skills.
- Ability to manage multiple tasks and handle escalations effectively.
- Willingness to work the night shift.
Ideal CandidateA proactive and detail-oriented professional who can independently manage customer and vendor interactions, maintain accurate records, and ensure timely resolution of issues in a fast-paced e-commerce environment.
Open Positions: 2
Shift: Night Shift
📌 Customer Specialist (Ahmedabad)
🏢 Mobilesentrix IT India
📍 Ahmedabad
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