Company Description Jetflix.ai is an AI-as-a-service company focused on driving business growth through advanced automation and intelligent customer engagement solutions. The team designs and deploys AI calling and conversational agents for lead generation and customer interactions, AI video generation for FMCG brands and commercial ad production, and AI agentic automation and consulting services. Jetflix.ai is known for rapid implementation timelines, high-volume AI calling capabilities, and creating AI “twins” and commercial ads in days, not weeks.

The team has contributed to high-impact projects such as Whatsapp Setu and TheIndianTechGal AI Podcaster, reflecting strong expertise in real-world AI applications. Jetflix.ai invites professionals who want to help businesses build the future of automation using cutting-edge AI solutions.

Salary: 20-30k per Month

Office Location: Lower Parel, Mumbai

Role Description The Customer Success Executive role at Jetflix.ai is a full-time, on-site position based in Mumbai. In this role, the individual will manage customer relationships throughout the lifecycle, ensuring smooth onboarding, product adoption, and ongoing satisfaction with Jetflix.ai solutions. Day-to-day responsibilities include responding to customer inquiries, coordinating with internal teams to resolve issues, monitoring account health, and identifying opportunities to improve customer outcomes.





The Customer Success

Executive will regularly track usage and engagement metrics, support renewal and retention efforts, and provide feedback to product and operations teams to enhance services. This position involves proactive communication, maintaining clear documentation of customer interactions, and representing the customer’s voice within the organization.

Qualifications

- Strong customer success focus, with skills in Customer Satisfaction and Customer Retention.
- Experience in Customer Support, including handling queries, resolving issues, and maintaining positive customer relationships.
- Proficiency in Account Management, overseeing multiple accounts, tracking performance, and supporting renewals.
- Solid Analytical Skills to interpret customer data, identify trends, and propose actionable improvements.
- Excellent written and verbal communication skills, with the ability to explain technical concepts in simple terms.
- Ability to work collaboratively with sales, product, and technical teams in a fast-paced workplace.
- Prior experience in SaaS, AI, or technology-driven products is preferred.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Strong organizational skills, attention to detail, and a customer-first mindset.

📌 Customer Success Executive (Mumbai)
🏢 Jetflix.ai
📍 Mumbai