WE’RE HIRING | CUSTOMER JOURNEY ADVISOR

ORN Journeys is looking for passionate, customer-focused individuals to join our team as Customer Journey Advisors in Bengaluru.

About ORN Journeys

ORN Journeys is re-engineering travel around the traveler, creating connected experiences rather than isolated bookings. We bring together mobility, stays, journeys, local operations, technology, and customer support into one organized travel ecosystem.

Europe is the first large-scale expression of this integrated travel model, offering travelers a simpler, more accessible, and reliable way to experience Europe.

About the Role

As a Customer Journey Advisor, you will guide travelers throughout their journey, from the initial inquiry to post-trip feedback, while providing personalized travel guidance and ensuring a seamless customer experience.

Your responsibilities will include:

- Handling customer interactions across multiple channels.
- Understanding customer requirements and recommending suitable travel packages and itineraries.
- Counselling customers on travel options and converting inquiries into bookings.
- Managing customer queries and concerns before, during, and after travel.
- Coordinating with operations and local teams to ensure smooth journeys.




- Monitoring journey milestones and maintaining accurate customer records.
- Escalating complex cases and contributing to continuous improvement.

What We’re Looking For

- Prior experience in travel sales, travel consulting, or the travel and tourism industry is preferred.
- Candidates with an educational background in Travel and Tourism are highly encouraged to apply.
- Strong customer interaction, sales, and customer support skills.
- Excellent spoken and written English.
- Ability to understand customer needs, recommend travel solutions, and drive bookings.
- Experience in travel agencies, tour operations, hospitality, or related customer-facing roles.
- Familiarity with CRM systems and digital tools.
- Strong organizational, multitasking, and problem-solving skills.
- Willingness to work in shifts aligned with international time zones.

Job Details

Position: Customer Journey Advisor

Location: Bengaluru

Employment Type: Full-time | In office

Experience: Freshers with a Travel and Tourism educational background and experienced candidates with travel sales experience.

Interested candidates can reach out to:

Asha HR – Talent Acquisition | ORN Journeys

Phone: +91 97310 29443

📌 Customer journey sales executive (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru