Key Responsibilities
Develop and maintain long-term relationships with new and existing customers
Support the sales team in achieving revenue targets through effective customer engagement
Handle customer inquiries, complaints, and escalations in a timely and professional manner
Identify customer needs and recommend suitable products or services
Monitor customer satisfaction levels and implement improvement strategies
Coordinate with internal teams (sales, marketing, operations) to ensure smooth service delivery
Generate reports on customer feedback, sales performance, and retention metrics
Conduct regular follow-ups to ensure repeat business and customer loyalty
Train and guide junior customer service or sales support staff
Skills Required
Solid communication and interpersonal skills
Customer-centric approach with problem-solving ability
Sales and negotiation skills
Relationship management and conflict resolution
Ability to multitask and work under pressure
0-3 years of experience in Sales
Contact on - (phone hidden)
[email protected]
📌 Customer Relations Manager ( CRM) (India)
🏢 Therefore I'm
📍 India