This role is responsible for monetizing the existing ERP customer base by building solid relationships, ensuring renewals, and driving account expansion through upselling modules (Finance, SCM, POS, WMS, etc.) and cross-selling integrations.
The candidate will own customer engagement commercially, ensuring customers continue and grow with our ERP ecosystem.
Key Responsibilities:
1. Existing Account Revenue Ownership
Manage a portfolio of ERP customers as revenue accounts
2. Upselling ERP Modules
Identify and pitch additional ERP modules such as:
Finance & Accounting
Inventory / Warehouse (WMS)
Retail / POS
CRM / HRMS integrations
Align solutions with customer business growth
3.
Cross-Selling & Ecosystem Expansion
Promote add-ons, integrations, and third-party solutions
Increase wallet share per customer
4. Relationship & Engagement
Maintain continuous engagement with business owners, CFOs, and decision-makers
Be highly responsive and accessible for customers
5. Complaint Ownership (Commercial Lens)
Ensure customer concerns are acknowledged and resolved through internal coordination
Focus on retention and relationship protection, not technical resolution