Employment Type : Full Time

Work Mode : Office

Job Location : Bandra

Department : CRM

Job Descriptions:

- Act as the primary point of contact for customers after booking and sale.
- Handle customer queries, requests, complaints, and escalations professionally.
- Provide timely updates to customers regarding project progress, possession timelines, and other relevant developments.
- Coordinate the collection and verification of customer KYC documents, booking forms, agreements, and other required paperwork.
- Follow up on agreement execution, registration, stamp duty, and other documentation formalities.
- Maintain accurate customer records, correspondence, and documentation in CRM software.
- Coordinate with the Accounts Department regarding payment schedules, outstanding dues, receipts, and payment confirmations.
- Send payment reminders to customers as per the agreed schedule.
- Inform customers about possession schedules, pending payments, documentation requirements, and handover procedures.
- Arrange and coordinate site visits, inspections, and possession appointments.

- - Maintain customer databases, booking details, payment status, documentation status, and possession records.

📌 Customer Relationship Management Executive (Mumbai)
🏢 S Raheja Realty
📍 Mumbai