1. About the Company

Digital Nest is an EdTech and e-learning company offering education, training, and consulting programs. We are committed to delivering outstanding learning experience and building a strong, engaged student community.

2. Role Overview

We are looking for a Community Relations Trainee to be the first point of contact for our students, supporting them from onboarding through graduation. You will coordinate with trainers, academic, placement, and sales teams to keep operations smooth and students satisfied.

Mode: WFO (Work from Office)

Employment Type: Full Time, Permanent

Experience: 0-2 years (relevant experience preferred, not mandatory)

Education: Any bachelor's degree from a recognized university

3. Responsibilities

- Be the primary point of contact for students; resolve queries and grievances on time.
- Coordinate student onboarding, documentation, induction sessions, and LOI processes.
- Coordinate with trainers and academic teams on schedules, attendance, and course progress.
- Collect and analyze student feedback, trainer ratings, and satisfaction surveys.
- Organize engagement activities, workshops, alumni sessions, and graduation ceremonies.




- Maintain student records, attendance, and feedback in Zoho and internal systems.
- Share announcements and class updates via WhatsApp, Microsoft Teams, and other channels.
- Encourage Google reviews, testimonials, and referrals from students.
- Prepare daily reports and trackers; update management regularly.
- Work closely with trainers, placement, sales, and management teams.

4. Skills Required

Must Have

- Positive verbal and written communication skills.
- Strong interpersonal and relationship management skills.
- Problem-solving and conflict-resolution skills.
- Good organizational and time-management abilities.
- Basic knowledge of MS Excel, Microsoft Office, Google Workspace, and CRM tools.
- Proactive attitude, willingness to learn, and a student-focused approach.

Good to Have

- Familiarity with student management systems such as Zoho or similar platforms.
- Experience in community management, student relations, customer support, HR coordination, academic administration, or client relationship management.

📌 Community Management Trainee (Hyderabad)
🏢 Digital Nest
📍 Hyderabad