Company Description V CATCH is an ISO 27001:2022 certified organization with a core management team that brings decades of experience in the BPO industry. The company delivers cost-effective call center and contact center services from its modern facilities in Bengaluru. V CATCH serves a wide range of sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real estate builders.

With state-of-the-art technology and infrastructure, the organization focuses on driving measurable ROI growth for its clients. The work environment emphasizes operational excellence, data security, and long-term client partnerships.

Role Description This is a full-time, on-site Collection Operations role based in Bengaluru, suitable for professionals with approximately 2–4 years of relevant experience. The role involves managing day-to-day debt and cash collection activities, including contacting customers, understanding payment issues, and securing timely payments in line with company policies.

The Collection

Operations team member will handle inbound and outbound calls, maintain accurate records of interactions, and update collection status in internal systems.

Responsibilities include resolving customer queries, coordinating with finance and other internal teams,



and adhering to compliance and quality standards. The role also requires meeting collection targets, preparing reports, and contributing to continuous process improvements in the collections function.

Qualifications

- Candidates should possess strong Debt Collection and Cash Collection skills, with 2–4 years of hands-on experience in collection operations or a similar role.
- Candidates should possess excellent Communication and Customer Service skills to manage calls, negotiate payment arrangements, and maintain skilled client relationships.
- Candidates should possess basic to intermediate Finance knowledge to understand billing, payment cycles, and reconciliation of accounts.
- Candidates should possess proficiency in using call center systems, CRM tools, and spreadsheets, along with accurate data entry and documentation skills.
- Candidates should possess strong time management, target orientation, and problem-solving abilities, with a focus on compliance and ethical collection practices.
- Relevant experience in BPO, call center, or contact center environments is preferred; a graduate degree in any discipline is beneficial.

📌 Collection Operations (2-4 years) (Bengaluru)
🏢 V Catch
📍 Bengaluru