Chromeleon Application Support L2/L3

Location: Hyderabad or Bangalore (Work from office at the client's offshore development centre (ODC); not remote)

Duration: 6+ Months

Experience: 4–6 Years

Open Positions: 3–4

Joining: Immediate to 30 Days

Work Model: 24x5 Application Support, including weekend support as required (Two shifts: morning 7:00 AM – 4:00 PM and afternoon 4:00 PM – 12:30 AM)

Start date: Mid November 2026 (tentative)

:

We are looking for experienced Chromeleon Application Support Consultants (L2/L3) to join our Application Management Services (AMS) team supporting a global user base. The ideal candidate will have hands-on experience in Chromeleon Chromatography Data System (CDS) or similar laboratory applications, strong troubleshooting skills, and the ability to resolve complex application issues while ensuring service continuity and SLA compliance.

Responsibilities:

- Provide L2/L3 application support for Chromeleon CDS and laboratory applications across global regions.
- Analyse and resolve incidents escalated by business users and IT support teams.
- Troubleshoot application, configuration, integration, and instrument-related issues.
- Perform root cause analysis and implement permanent fixes to recurring problems.
- Support application operations in a 24x5 environment, including weekend support as required.
- Manage user access and permissions through Active Directory (AD).
- Assist with application debugging, minor code fixes, enhancements, and scripting.
- Support firmware-related application issues and laboratory instrument integrations.
- Monitor application health, meet SLA commitments, and follow incident, problem, and change management processes.




- Participate in knowledge transfer sessions and maintain technical documentation and knowledge articles.
- Collaborate with global business users, IT teams, and stakeholders to improve application performance and support processes.
- Identify opportunities for automation and continuous improvement.

Requires Skills

- 4–6 years of experience in application support, with at least 2 years supporting Chromeleon CDS or similar laboratory applications.
- Hands-on experience in Chromeleon CDS support is preferred.
- Good understanding of Application Management Services (AMS) and IT service management processes.
- Experience with incident management, problem management, change management, and root cause analysis.
- Knowledge of Active Directory administration and user management.
- Basic to intermediate scripting or coding skills in PowerShell, SQL, .NET, or similar technologies.
- Strong application troubleshooting and analytical skills.
- Exposure to laboratory instruments, firmware-related issues, and instrument integrations is an advantage.
- Excellent communication, stakeholder management, documentation, and knowledge-sharing skills.
- Ability to work in a global support environment with rotational or weekend support as required.

Preferred Candidate Profile

- Candidates with hands-on Chromeleon CDS application support experience.
- Candidates with experience supporting laboratory or scientific applications in a regulated setting.
- Candidates who can join immediately or within 30 days.

Interested candidates: Please share your updated CV along with your total experience, relevant application support experience, Chromeleon CDS experience, current location, preferred location, current CTC, expected CTC, notice period.

- Apply now to be considered for this opportunity.

📌 Chromeleon Application Support (Bengaluru)
🏢 Lazsum
📍 Bengaluru