Job Title: Telecaller (Patient Enquiry Executive)

Clinic: Mediglo Clinic, Gurugram

Reports to: CRM Manager

Type: Full-time, in office

Role purpose

Turn inbound and follow-up calls into booked consultations, and keep patients coming back.

Key responsibilities

- Call every new lead from Meta, Google and WhatsApp within 5 minutes
- Qualify the lead: concern, treatment interest, budget range, preferred slot
- Book consultations, then send reminders to cut no-shows
- Follow up on unconverted leads, package renewals and treatment-cycle reminders on the set cadence
- Call dormant patients for reactivation
- Update the CRM after every call: status, source, notes, next action
- Handle basic queries on treatments and pricing using approved scripts, and escalate medical questions to the doctor or CRM Manager
- Ask happy patients for Google reviews

Requirements

- 1-3 years of telecalling, inside sales or front-desk experience, preferably in healthcare, beauty or wellness




- Fluent in Hindi and English, with a clear, polite and confident phone voice
- Comfortable with a CRM and WhatsApp Business
- Target-driven and able to handle rejection

Good to have

- Experience in a dermatology or aesthetics clinic
- Basic knowledge of skin, hair and laser treatments

Daily targets (adjust to your volumes)
- 60-80 calls per day
- 100% of new leads contacted within 5 minutes
- Lead-to-booking rate and consult show rate tracked weekly

KPIs

- Lead response time
- Call-to-booking conversion
- Consult show rate
- CRM hygiene (zero calls without notes)
- Call quality score from random audits

What we offer

Fixed salary plus incentive per consultation that shows up and per treatment converted, with a growth path to Senior Telecaller and CRM Executive.

📌 Call Center Customer Service Representative (India)
🏢 Mediglo
📍 India