About Rupyz

Rupyz builds a B2B SaaS platform that helps FMCG, retail, and manufacturing brands digitise their sales and distribution operations. Its solutions cover sales force automation, distributor management, inventory visibility, and order automation, including B2B and WhatsApp ordering.

About the Role

Rupyz is looking for an Account Manager to manage and grow a portfolio of existing clients. You'll be the primary point of contact for client brands, ensuring successful product adoption, resolving issues, and building long-term relationships.

This is a client-facing SaaS role focused on retention, renewals, and account growth through upselling and cross-selling. You'll work closely with Product, Tech, and Support teams to ensure clients get maximum value from the platform.

What You'll Do

- Manage a portfolio of existing B2B clients and serve as their primary point of contact.
- Understand client goals and conduct regular account reviews.
- Monitor product usage, drive adoption, and educate clients on new features.
- Coordinate with Product, Tech,



and Support teams to resolve client issues.
- Track renewal timelines, identify churn risks, and secure renewals.
- Identify and drive upselling and cross-selling opportunities.
- Share client feedback with the Product team.
- Maintain accurate account records using CRM tools.

Who We're Looking For

- 1–5 years of experience in account management, customer success, or B2B sales.
- Experience managing client relationships, renewals, retention, and account growth.
- Experience with SaaS, ERP, or CRM software accounts is preferred.
- Robust communication and stakeholder-management skills.
- Familiarity with CRM tools such as Zoho, Salesforce, or HubSpot, along with basic Excel skills.
- Experience conducting client business reviews (QBRs) is an advantage.
- Exposure to FMCG, CPG, or retail sectors is a plus.
- Someone proactive who can identify retention risks and growth opportunities early.

📌 Account Manager (Mumbai)
🏢 Rupyz
📍 Mumbai