The Assistant Manager will support the Collections & Field Operations Services (FOS) department by supervising a team of collectors, ensuring compliance with regulatory standards, and driving performance against recovery targets. This role collaborates closely with sales, finance, and customer service to maintain healthy cash flow and strengthen client relationships.
Responsibilities
- Supervise and coach a team of collection agents to meet daily and monthly recovery targets.
- Monitor and analyze collection metrics, preparing regular performance reports for senior management.
- Ensure all collection activities comply with local regulations and internal policies.
- Handle escalated customer disputes and negotiate repayment arrangements.
- Coordinate with sales and finance teams to resolve billing issues and improve cash flow.
- Develop and implement process improvements to increase collection efficiency.
- Conduct regular training sessions on best practices and compliance updates.
- Maintain accurate records of collection activities in the CRM system.
- Assist in budgeting and forecasting for the Collections department.
- Participate in cross‑functional projects aimed at reducing delinquency rates.
Qualifications
- Bachelor’s degree in Business, Finance, or related field.
- Minimum 3 years of experience in collections or credit management.
- Proven leadership experience supervising a small team.
- Strong analytical skills with ability to interpret data and generate insights.
- Excellent communication and negotiation abilities.
- Knowledge of relevant collection laws and regulations.
- Proficiency with CRM and Microsoft Office Suite, especially Excel.
- Ability to work under pressure and meet tight deadlines.
- Detail‑oriented with robust organizational skills.
- Customer‑focused mindset and problem‑solving attitude.