What do we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013.
Reliance Jio Digital
Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more.
Recently
Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What does a typical day look like for an Analyst?
You will be working with clients who are interested in building IVAs on the Haptik platform and training them to enable them for success. You will also be working with PMs and a group of talented developers and QA engineers in delivering solutions of the highest quality and creating engaging user experiences in a specific domain. You will be responsible for delivering high-quality products in a fast-paced environment.
While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.
What responsibilities will you be trusted with for the Analyst Role:
- Goal-oriented & data-driven - Ensuring active tracking of bot performance and driving ROI for clients by analyzing customer data to improve end-user experience
- Analytical bent of mind- Ease of working with Data via MS Excel, Internal Software & Desktop application skills with the ability to learn & adapt to new technologies
- Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth
- Team spirit- Adept at working with cross-functional teams, internal and external, driving them towards a common goal
- Growth focused - Helping to drive continuous improvement & innovation in bot management and related business processes
What skills, expertise and experience are we looking for?
- Bachelor’s degree
- 1 - 5 years of experience in support or analytical functions related to information services or a product-
based company
- Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities
- Ability to derive insights from data and build an actionable strategy based on analysis
- Basic understanding of how chatbots work is good to have
- This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abided to follow secure data handling practices to safeguard and protect such data.
Tell me more about Haptik
● On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
● Excellent team: You will be working with great leaders who have been listed in Business World 40 Under 40,
Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
● Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
● Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
● Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
● Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma &
Whirlpool
● Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stressful, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.
📌 Analyst (Mumbai)
🏢 Haptik
📍 Mumbai