Key Accountabilities and Performance Indicators (KPIs) – Central PMO Planning

1.

Master

Planning & Scheduling

- Develop and maintain integrated master schedules for all projects, including milestones, dependencies, critical paths, and key deliverables.

- Establish baseline schedules and lead periodic schedule reviews, revisions, and re-baselining exercises.

- Integrate design, procurement, construction, sales readiness, and handover activities into a unified project plan.

- Ensure alignment of project timelines with business objectives and delivery commitments.

KPIs

- Schedule adherence (%)

- Baseline schedule variance

- Planning accuracy

- Critical path compliance

- Milestone achievement rate

2. Look-Ahead Planning & Execution Alignment

- Prepare and monitor 30/60/90-day look-ahead plans in coordination with project teams.

- Identify execution constraints and proactively drive resolution through cross-functional collaboration.

- Monitor productivity levels, potential delays, bottlenecks, and resource utilization.

- Facilitate regular planning reviews to ensure execution readiness.

KPIs

- Weekly plan adherence

- Constraint removal rate

- Productivity improvement index

- Planned vs. actual task completion

- Resource utilization efficiency

3.

Project Performance

Monitoring

- Track actual progress against approved plans and baseline schedules.

- Monitor milestone achievement, forecast project completion dates, and analyze schedule variances.

- Identify emerging risks and recommend corrective actions to ensure project objectives are met.

- Maintain project performance dashboards and planning intelligence reports.

KPIs

- On-time milestone achievement

- Schedule variance index

- Forecast accuracy

- Risk mitigation closure rate

- Project delivery performance

4. Governance & Reporting

- Publish weekly, monthly, and quarterly management dashboards and MIS reports.

- Maintain project status reporting, RAG indicators, risk registers, and action trackers.

- Support Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), Steering Committee reviews, and leadership presentations.

- Provide actionable insights to enable informed management decisions.

KPIs

- Reporting timeliness

- Reporting accuracy

- Executive decision-support effectiveness

- Dashboard compliance

- Stakeholder satisfaction

5. Cross-Functional Coordination

- Partner with Engineering, Design, Procurement, Contracts, Finance, Sales, CRM, and Project Delivery teams to align project plans.

- Ensure readiness for project launches,



construction milestones, possession, and handover activities.

- Drive closure of inter-departmental dependencies impacting project timelines.

- Facilitate stage-gate reviews and governance checkpoints.

KPIs

- Inter-function dependency closure rate

- Stage-gate readiness score

- Cross-functional issue resolution time

- Stakeholder alignment index

- Launch and handover preparedness

6. PMO Setup & Process Institutionalization (Current Business Setup)

- Establish the PMO operating framework, governance structure, planning standards, templates, and reporting cadence.

- Define portfolio-level KPIs, review mechanisms, and escalation protocols.

- Implement PMO tools and systems including Excel, Power BI, ERP, and project management platforms.

- Build organizational PMO capability through standard processes, training programs, and team development initiatives.

- Drive continuous improvement through process optimization and best-practice implementation.

KPIs

- PMO maturity index

- Process adoption rate

- Dashboard automation level

- PMO compliance score

- Training and capability development effectiveness

7. Handover & Business Delivery Performance

- Monitor project completion, snag closure, regulatory approvals, and possession readiness.

- Coordinate with CRM and project teams to ensure successful customer handovers.

- Track business delivery milestones linked to revenue recognition and customer collections.

- Ensure planned possession timelines are achieved.

KPIs

- Snag closure rate

- Handover adherence (Planned vs. Actual)

- Possession readiness score

- Customer handover success rate

- Revenue realization post-handover

Interactions

External Stakeholders

- Contractors and Subcontractors

- Project Management Consultants (PMC)

- Quantity Surveyors (QS)

- Architects and Design Consultants

- MEP Consultants

- Statutory and Regulatory Authorities

- Technology and Project Management Tool Vendors

Internal Stakeholders

- CEO / MD / Business Head

- Project Development & Planning

- Engineering & Construction Teams

- Procurement & Contracts

- Sales & Marketing

- CRM & Customer Service

- Finance & Accounts

- Legal & Compliance

- Human Resources





- IT & Digital Transformation Teams

Dimensions

Financial Dimensions

- Order Inflow

- Customer Collections against Milestones

- Revenue Recognition (Post-Handover)

- Construction Cost

- Approval and Statutory Cost

- Design and Consultancy Cost

- Land and Development Cost

- Portfolio Budget Monitoring

- Cash Flow Forecasts

Other Dimensions

- Number of projects under portfolio governance

- Total project portfolio value managed

- Number of business functions coordinated

- Number of project reviews conducted

- Number of PMO team members managed

- Number of reporting dashboards and MIS generated

- Number of leadership reviews supported annually

Background, Skills & Qualifications

Educational Qualifications

- Bachelor's Degree in Civil Engineering, Construction Management, Architecture, or a related discipline.

- MBA/PGDM in Operations, Project Management, Construction Management, or equivalent qualification from reputed institutions such as NICMAR will be preferred.

- Professional certifications such as PMP, PMI-SP, PRINCE2, Lean, Six Sigma, or other relevant project management certifications will be an added advantage.

Relevant Industry Experience

- 12+ years of experience in Real Estate, Construction from Tier1 developers, focused in residentials projects.

- Proven experience in Portfolio Governance, Program Management, and Central PMO leadership.

- Strong expertise in project controls, scheduling, planning, cost management, and cash flow forecasting.

- Experience in leadership reporting, executive dashboards, MBR/QBR reviews, and strategic business planning.

- Understanding of real estate business metrics including sales bookings, collections, inventory management, and revenue recognition.

Technical Competencies

- Program & Portfolio Management

- Project Controls & Scheduling

- Construction Planning & Project Execution

- Cost & Cash Flow Management

- Earned Value Management (SPI/CPI)

- Risk Management & Mitigation Planning

- Dashboarding & Business MIS

- Forecasting & Scenario Planning

- Power BI, MS Project, Primavera P6, Excel, ERP Systems, PowerPoint

Behavioural Competencies

- Executive Communication & Presentation Skills

- Strategic Thinking

- High Ownership & Accountability

- Stakeholder Management

- Analytical Problem Solving

- Process Orientation and Governance Focus

- Bias for Action and Closure

- Change Management & Team Leadership

- Collaboration and Influencing Skills

- Continuous Improvement Mindset

📌 AGM - PMO (Planning) (Bengaluru)
🏢 GMR Group
📍 Bengaluru