- Requirements:
- Minimum 2 to 3 years of experience in the Airline/Aviation/Travel industry.
- Solid understanding of the Travel B2B market and/or airlines.
- Proven ability to handle domestic and international group booking queries.
- Excellent communication skills (verbal & written) with proficiency in email correspondence.
- Good knowledge of MS Excel for reporting and data management.
Responsibilities:
- Be a part of FareHawker GroupDesk, responsible for handling group queries (domestic & international).
- Action group queries by coordinating with senior team members.
- Communicate with travel agents/B2C clients, understand group booking requirements, and work on matching budgets for group confirmations.
- Reply to flight and fare enquiry emails.
- Manage group ticketing, refunds, and re-bookings of tickets.
- Handle airline ticket booking requests from both internal & external customers.
- Resolve cases related to queries, requests, complaints, and appreciations.
- Coordinate with various internal departments and airlines for smooth operations.
- Offer alternative flight & fare solutions to retain customers.
- Draft professional, concise, and clear emails & letters to customers.
- Make recommendations based on customer needs and complaints.
- Maintain and update reports in Excel.
- Perform other duties assigned by management.
Job Type: Full-time
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Manish Nagar, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)