Key Responsibilities :

- Call Handling :

- Respond to and resolve calls related to printer issues.

- Ensure that all service calls are closed within established timelines.

- Monitor and track the status of calls to ensure timely resolution.

- Printer Management :

- Oversee the usage of printers and proactively plan for regular maintenance.

- Ensure optimal performance and availability of all printers.

- Coordination :

- Arrange for printer engineers to handle service calls as required.

- Coordinate with vendors and service providers for additional support.

Qualifications :

- Prior experience in handling printer-related issues on both hardware and software levels.
- Knowledge of networking and operating systems.
- Proven experience in managing Service Level Agreements (SLAs).
- Robust organizational and multitasking skills.
- Excellent communication skills.
- Ability to work independently and as part of a team.

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience :

- printer hardware and software troubleshooting: 4 years (required)
- SLA: 4 years (required)

Work Location: In person

📌 Customer Service Co-ordinator (Mumbai)
🏢 Greenvolution
📍 Mumbai