- Join the L1 Support team to handle system monitoring, first-level troubleshooting, and service request handling while coordinating with Japanese stakeholders.
- Key Responsibilities:
- Monitor systems and perform basic troubleshooting using SOPs
- Log, track, and escalate incidents to L2/L3 teams when required
- Communicate effectively with Japanese customers and internal teams
- Maintain accurate ticket updates, documentation, and shift handovers
- Perform routine operational checks and reporting Required Skills :
- Japanese proficiency (JLPT N3 or above) - mandatory
- Experience in L1 support / IT monitoring operations
- Understanding of incident management and IT support workflows
- Robust communication skills in Japanese and English
Location
- Chennai
Job Function
- TECHNOLOGY
Role
- Engineer
Job Id
- 406764
Desired Skills
- Japanese Language
Qualifications : BACHELOR OF ENGINEERING
📌 Japanese Bilingual (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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