E-COMMERCE OPERATIONS EXECUTIVE

Job Summary

Key ResponsibilitiesOrder Management

- Oversee end-to-end order processing, from placement to delivery
- Monitor order fulfillment timelines and ensure timely dispatch
- Coordinate with logistics partners and warehouse teams for efficient order execution
- Handle order cancellations, returns, and refunds in accordance with company policies
- Identify trending products and customer demand patterns to inform purchasing decisions
- Identify competitive pricing across suppliers and vendors.
- Monitor competitor pricing and market trends to optimize product selection

Inventory Management

- Maintain accurate inventory levels across all e-commerce channels
- Coordinate with the procurement team to prevent stockouts and overstock situations
- Conduct regular inventory audits and reconciliation
- Update product listings with accurate stock availability

Platform Management

- Manage product listings, pricing, and content on e-commerce marketplaces (Amazon, Flipkart, etc.) and company website
- Ensure product information, images, and descriptions are accurate and optimized
- Monitor platform performance metrics and identify areas for improvement

Vendor and Logistics Coordination

- Liaise with courier partners and third-party logistics providers
- Track shipment performance and resolve delivery issues
- Negotiate with vendors to optimize shipping costs and delivery timelines

Analytics and Reporting

- Generate daily, weekly, and monthly reports on sales, inventory, and operational metrics
- Analyze data to identify trends and recommend process improvements
- Monitor key performance indicators (KPIs) such as order fulfillment rate, return rate, and customer satisfaction

Customer Service Support

- Address customer queries related to orders, shipping, and product availability
- Work closely with the customer service team to resolve operational issues




- Ensure high standards of customer experience throughout the order lifecycle

Process Improvement

- Identify bottlenecks in operational workflows and implement solutions
- Stay updated on e-commerce industry trends and best practices
- Recommend automation and technology solutions to enhance efficiency

Required QualificationsEducation

- Bachelor's degree in Business Administration, Supply Chain Management, Commerce, or related field

Experience

- 2-3 years of experience in e-commerce operations, marketplace management, or supply chain operations
- Hands-on experience with major e-commerce platforms (Amazon, Flipkart, Myntra, etc.)
- Prior experience in order management and inventory control

Skills and CompetenciesTechnical Skills

- Proficiency in MS Excel (VLOOKUP, Pivot Tables, advanced formulas)
- Familiarity with e-commerce management tools and ERP systems
- Basic understanding of marketplace seller panels and dashboards
- Knowledge of inventory management software

Soft Skills

- Strong analytical and problem-solving abilities
- Excellent organizational and multitasking skills
- Attention to detail and accuracy
- Good communication and coordination skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Team player with a proactive approach

Preferred Qualifications

- Experience with D2C (Direct-to-Consumer) brands or online retail companies
- Knowledge of SEO and product listing optimization
- Familiarity with warehouse management systems (WMS)
- Understanding of COD reconciliation and payment gateway processes
- Experience in handling promotional campaigns and flash sales

What We Offer

- Competitive salary package
- Learning and development opportunities
- Collaborative work workplace
- Career growth potential

Job Details

Location :Bengaluru

Employment Type :Full-time

Salary Range :Rs.20000 to 25000 (Negotiable based on experience)

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 E-commerce Executive (Bengaluru)
🏢 Cart2india Online Retail
📍 Bengaluru