Role Overview : The Receptionist is the first point of contact for patients and visitors at Univis Diagnostics. The role involves managing front desk operations, patient registration, billing coordination, and ensuring a smooth and professional patient experience.

Key Responsibilities:A. Front Desk Management :

- Greet and assist patients and visitors in a polite and professional manner
- Handle patient inquiries (in-person and phone calls)
- Maintain appointment schedules for doctors and diagnostic services
- Guide patients regarding tests, packages, and procedures

B. Patient Registration & Billing :

- Register patients accurately in the system
- Generate bills and receipts for tests and consultations
- Handle cash, UPI, card payments, and maintain daily transaction records
- Explain test charges, discounts, and packages clearly

C. Coordination & Support :

- Coordinate with lab technicians and doctors for smooth patient flow
- Inform patients about sample collection timing and report delivery
- Assist in managing queues and reducing waiting time
- Communicate report readiness to patients

D. Records & Documentation :

- Maintain patient records and files properly
- Ensure confidentiality of patient information
- Prepare daily reports (patient count, billing summary, etc.)
- Maintain registers and documentation as required

E. Customer Service & Experience :





- Handle patient complaints and escalate when necessary
- Ensure a clean, organized, and welcoming reception area
- Provide a positive and supportive experience to all patients

F. Additional Responsibilities :

- Support marketing activities (promoting health packages, membership cards)
- Assist in follow-up calls for reports and health check-ups
- Coordinate with housekeeping for cleanliness at front desk

Key Skills Required :

- Positive communication skills (Bengali, Hindi, basic English)
- Basic computer knowledge (MS Office, billing software)
- Polite, patient-friendly, and professional attitude
- Ability to handle pressure and multitask
- Basic accounting/cash handling knowledge

Qualification & Experience :

- Minimum Higher Secondary (12th Pass); Graduate preferred
- Experience in hospital/diagnostic centre front desk is an advantage

Working Hours :

- Shift-based duty (Morning / Evening) as per centre requirement

Reporting To :

- Manager - Operations cum Finance

Performance Metrics (KPIs) :

- Patient satisfaction and feedback
- Accuracy in billing and registration
- Handling of calls and appointments
- Queue management and waiting time control

Job Types : Full-time, Permanent, Fresher

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Medical Receptionist (Kalna)
🏢 UNIVIS DIAGNOSTICS
📍 Kalna