Job Description: Property Manager – PG / Co-Living

Role: Property Manager

Industry: PG Accommodation / Co-Living / Hospitality

Experience: Prior experience in PG management, co-living operations, or property management is preferred.

Key Responsibilities

- Property Visit Coordination: Coordinate with the sales team and sales agents to track scheduled property visits, ensure visitors are attended to properly, and maintain accurate visit records.
- Customer Onboarding: Ensure customers who confirm their bookings are onboarded smoothly, including room allocation, documentation, payment verification, and move-in coordination.
- Property Operations Management: Oversee daily property operations and ensure rooms, facilities, cleanliness, and essential amenities are maintained properly.
- Customer Issue Resolution: Address customer complaints and property-related issues promptly. Ensure routine issues are resolved within 24–48 hours, depending on the nature and severity of the problem. Urgent issues must be escalated and addressed immediately.
- Resident Support and Conflict Management: Handle customer concerns, disputes, and behavioural issues professionally. Communicate with residents, understand the problem, and take appropriate action to resolve conflicts while maintaining a peaceful living workplace.
- Monthly Rent Collection: Monitor monthly rent payments,



follow up with residents before and after due dates, maintain payment records, and coordinate with the accounts team regarding outstanding payments.
- Coordination with the Sales Team: Maintain regular communication with sales agents regarding upcoming visits, customer feedback, booking confirmations, move-in dates, and room availability.
- Complaint Tracking and Follow-ups: Maintain a proper register or digital tracker for customer complaints, actions taken, responsible personnel, and resolution timelines. Follow up with customers to confirm that issues have been resolved.
- Resident Relationship Management: Build positive relationships with residents, understand their concerns, and ensure a comfortable and satisfactory living experience.
- Reporting and Documentation: Submit regular reports to management covering property visits, new move-ins, occupancy, rent collection, pending payments, complaints, maintenance requests, and unresolved issues.

Key Performance Expectations (KPIs)

- Accurate tracking of all property visits and their outcomes.
- Smooth and timely customer onboarding.
- Routine complaints resolved within 24–48

About Company: Our sales consulting company provides expert solutions to help small and medium-sized businesses grow successfully.

📌 Co-living Space Property Manager in Bangalore (Bengaluru)
🏢 Revolutionary Groups
📍 Bengaluru