Front Office Executive

Location : Hotel Ganga, Muvattupuzha, Ernakulam, Kerala Department : Front Office Reports To : Front Office Manager / Hotel Manager

Job Summary

Key ResponsibilitiesGuest Relations

- Welcome guests warmly and provide exceptional customer service.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information regarding hotel facilities, services, local attractions, and transportation.

Front Desk Operations

- Manage guest check-in and check-out procedures efficiently.
- Verify guest identification and maintain accurate records.
- Process room reservations, cancellations, and modifications.
- Coordinate room allocation with the housekeeping department.

Administrative Duties

- Maintain front office records and guest databases.
- Prepare daily reports and update occupancy status.
- Ensure accurate billing and payment processing.

Cash Handling

- Collect payments and issue receipts.
- Handle cash, card transactions, and maintain financial records.
- Balance cash drawer at the end of each shift.

Coordination

- Communicate effectively with housekeeping, maintenance, and food & beverage departments.
- Ensure guest requests are fulfilled in a timely manner.
- Assist management with operational requirements as needed.

Qualifications :





- Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, or related field preferred.
- Prior experience in hotel front office operations is an advantage.
- Proficiency in MS Office and hotel management software is preferred.

Required Skills :

- Excellent communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Strong customer service orientation.
- Ability to multitask and work under pressure.
- Good organizational and problem-solving skills.
- Basic computer knowledge.
- Fluency in English and Malayalam; knowledge of Hindi is an added advantage.

Working Conditions

- Standing for extended periods may be required.
- Ability to handle a fast-paced hospitality environment.

Salary & Perks

- Competitive salary based on experience and qualifications.
- Accommodation/meal benefits as per company policy (if applicable).
- Opportunities for career growth and professional development.

Employment Type : Full-Time

Hotel Ganga, Muvattupuzha is committed to providing excellent hospitality experiences and welcomes dedicated professionals to join our team.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Food provided

Work Location: In person

📌 Front Office Executive (Receptionist) (Muvattupuzha)
🏢 HOTEL GANGA
📍 Muvattupuzha