Job Description: Guest Relations Executive

Position Title : Guest Relations Executive / Front-of-House Lead

Reports to : Clinic Manager / Clinical Director

Location : Bangalore (Clinic-specific)

Job Purpose

As the first point of contact, the Guest Relations Executive plays a vital role in the patient journey. You will ensure a seamless, professional, and welcoming experience for every individual entering the clinic, bridging the gap between clinical excellence and premium hospitality.

Key Responsibilities 1. Patient Experience & Front Desk Management

- Greet all guests warmly upon arrival and manage the check-in/check-out process efficiently.
- Coordinate therapist schedules to minimize patient wait times and ensure a smooth flow of appointments.
- Handle incoming calls and inquiries with a skilled, empathetic, and helpful tone.
- Address patient concerns or feedback on-site, escalating issues to management when necessary.

2. Administrative & Operational Excellence
- Manage the appointment booking system, including confirmations and follow-ups for "no-show" appointments.
- Maintain accurate patient records and ensure all registration forms are completed correctly.
- Process payments, issue receipts, and manage daily cash/digital transaction reports.
- Oversee the cleanliness and "vibe" of the reception and waiting areas to maintain a professional atmosphere.

3.



Internal Coordination
- Act as a liaison between patients and the clinical staff to communicate schedule changes or specific patient needs.
- Assist in managing clinic inventory (e.g., intake forms, office supplies) to ensure zero downtime.

Required Skills & Qualifications
- Communication : Exceptional command of English (both written and verbal). Proficiency in local languages (Kannada/Hindi) is highly preferred.
- Interpersonal Skills : A natural ability to build rapport with patients and handle stressful situations with grace.
- Technical Proficiency : Comfortable using clinic management software, Google Workspace (Docs/Sheets), and digital payment gateways.
- Experience : Prior experience in hospitality, luxury retail, or a premium healthcare setting is an advantage.
- Education : A Bachelor’s degree in Hospitality, Communications, or Business Administration.

Core Competencies
- Professionalism : Maintains a polished appearance and high ethical standards.
- Attention to Detail : Ensures that every patient interaction and administrative task is handled with precision.
- Empathy : Understands the physical discomfort patients may be in and provides a supportive environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Guest Relation Executive (HRBR Layout)
🏢 SwastyaPhysio Clinic
📍 HRBR Layout