Additional Information Job Number 26057009

Job Category Rooms & Guest Services Operations

Location The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042

Schedule Full Time

Located Remotely? N

Position Type Non-Management

**

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and skilled; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette.



Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Bei Westin besteht unser wichtigstes Anliegen darin, Gästen zu ermöglichen, die Kontrolle wiederzuerlangen und ihr Wohlbefinden zu optimieren, wenn sie es am meisten brauchen: auf Reisen. Auf diese Weise sorgen wir dafür, dass jeder Gast sich so gut wie möglich fühlt. Um die Mission der Marke zu erfüllen, zur führenden Wellness-Marke der Hotellerie zu werden, brauchen wir leidenschaftliche und engagierte Mitarbeiterinnen und Mitarbeiter, die das einzigartige Programm der Marke mit Leben füllen und umsetzen. Unser Team soll das eigene Wohlbefinden auf dem Hotelgelände und darüber hinaus immer im Fokus behalten. Sie eignen sich ideal für Westin, wenn Sie leidenschaftlich, optimistisch und abenteuerlustig sind. Bei uns können Sie Ihr Bestes geben, Ihre Bestimmung finden , einem fantastischen globalen Team angehören und das Beste aus sich herausholen .

📌 Guest Services Associate I (Chennai)
🏢 Marriott International
📍 Chennai