JOB TITLE: Webchat/ Voice Agent

- DEPARTMENT: AGL Webchat / Messaging

- LOCATION: Mumbai/Kolkata

- REPORTS TO: Team Leader

- JOB PURPOSE:

- The purpose of this job role is to handle chat / messaging conversations end to end on topics related to utilities (service related queries on Energy & gas ) and Energy & Telco ( Sales ). By doing this, the individual need to maintain its KPIs on RESOLUTION, NPS,, Efficiencies, Sales conversion and response time.

- Qualification & Skills:

- Non-technical full time Graduate / Undergraduate

- Not more than 2 years gap in Graduation and employment

- For Undergraduates - Minimum 18 months relevant experience is a must

- Willingness to work in 24 / 7 support including night, early morning shifts

- Comfortable to work from office

- Should have exposure to International customer base

- Excellent communication skills (Written / Verbal)

- Need to address customer queries over live chat / messaging

- Need to maintain chat quality

Location

- Kolkata

Job Function

- BUSINESS PROCESS SERVICES

Role

- Executive

Job Id

- 406712

Desired Skills

- Customer Service

Qualifications : BACHELOR OF COMMERCE

📌 Customer Service voice/webchat (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata