CUSTOMER SUPPORT EXECUTIVE : ₹300000 - ₹400000 / CTC / Monthly**:

- Location
- Bengaluru, Karnataka
- Experience Required
- 1 - 3 Years
- Education Required
- Graduation
- Gender
- Any
- Work mode
- Full time
- Shift
- Day / Night
- Days of work
- 6 Days/week

Incentives

Other Requirements

- Aadhaar Card
- Job Description Designation : Customer Support Associate Department : Contact Center Location : Bangalore Job Summary We are looking for a proactive, empathetic, and detail-oriented Customer Support Associate to join our growing team. In this role, you will be the first point of contact for our customers—resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. Key Responsibilities

Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.

Maintain accurate records of customer interactions, conversations, and transactions using CRM software.

Collaborate with internal departments (presales, claims and other functions)



to escalate and resolve recurring or complex customer issues.

Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.

Assist in improving customer support processes and share customer feedback with the relevant teams. Required Skills & Qualifications

Education: Graduation or PUC/Diploma with a minimum of 6 months of calling experience.

Experience: min 6 months - 4 years of experience in a customer service or support role (preferably in e-commerce, hospitality, aviation, SaaS, telecom, or retail).

Excellent verbal communication skills in English and Hindi are mandatory.

Robust problem-solving skills and a calm, customer-first approach

Basic understanding of the company’s products, services, and customer journey.

Tech-savvy or able to quickly learn new tools and platforms.

Should be comfortable working 6 days a week with rotational shifts and one rotational weekly off.

Open to working on third-party payroll.

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