- Understand customer needs and provide accurate information or solutions
- Build and maintain positive relationships with customers
- Handle complaints and escalations with empathy and efficiency
- Maintain detailed records of customer interactions in the system
- Follow up with customers to ensure issue resolution and satisfaction
- Collaborate with internal teams to resolve complex customer concerns
- Meet service quality and performance targets
Required Skills & Qualifications
- Bachelor’s degree or equivalent experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
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Job Types : Full-time, Permanent
Pay: ₹25,000.00 - ₹36,000.00 per month
Benefits :
- Commuter assistance
- Adaptable schedule
- Health insurance
- Provident Fund