Key Responsibilities:

- Conduct welcome calls for newly paid users, clearly explaining the services included in their plan and helping them book their first consultation with a care expert or dietitian.

- Handle daily operational tasks, ensuring smooth execution of user journeys and service coordination.

- Manage interactive user groups and communities by responding to queries, ensuring engagement, and providing timely information or support.

- Take ownership of basic escalation calls, offering empathetic support and quick resolution or routing to relevant teams.

- Lead and manage the Feedback & Testimonial project — from collecting user experiences to working on strategies that boost feedback collection and visibility.

- Must-Have Skills & Experience:

- Proficiency in Excel and Google Sheets for operational tracking and reporting

- Solid verbal and written communication skills





- Ability to multitask and manage timelines efficiently

- A user-first mindset with strong problem-solving skills

- Prior experience in customer service, client handling, or operations will be preferred

Why Join Us?

- Be part of a purpose-driven team working in the health & wellness space
- Play a vital role in direct user impact and service experience

Job Types : Full-time, Permanent, Fresher

Pay: ₹10,521.68 - ₹25,000.00 per month

Benefits :

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Okhla, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Language :

- English (required)

Work Location: In person

📌 Customer Support Executive (Cse) (Fluent English)
🏢 Mamily
📍 Okhla