Job Title : Customer Support Executive Type : Full time, On-site Location : Sector 48, Gurugram Salary : ₹20,000.00 - ₹30,000.00 per month Incentives : Performance Bonus

Company Overview

Vplak is a leading e-commerce platform specializing in electronics and accessories. We pride ourselves on delivering top-notch products and unmatched customer service. As we continue to grow, we're looking for a dedicated Customer Support Executive to help us ensure a seamless experience for every customer.

Role Overview

Key Responsibilities

- Issue Resolution : Resolve product-related queries, complaints, returns, and order issues promptly.
- Order Tracking & Follow-ups : Assist customers with tracking orders and proactively follow up on pending issues.
- Product Knowledge : Stay updated with product specifications and offers to assist customers accurately.
- Customer Feedback : Record feedback, report recurring issues,



and contribute to process improvements.
- CRM Management : Log all interactions in CRM tools and maintain accurate customer records.

Requirements :

- Education : Graduate in any discipline

- Experience : 0-2 years in customer support or call center (E-commerce experience preferred)

- Key Skills :

- Strong communication in Hindi & English

- Patience, empathy, and a problem-solving attitude

- Familiarity with customer support tools and CRMs

What We Offer

- Supportive and fast-paced work environment
- Incentives for performance and customer satisfaction
- Learning and growth opportunities in a growing e-commerce business

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (Cse) (Gurugram)
🏢 Vplak India
📍 Gurugram