Role Overview: Customer Care Executive - Jewellery Store1️ Handling Customer Queries from Social Media

Platforms may include Instagram, Facebook, WhatsApp, and website chats.

Your responsibilities :

- Reply promptly to DMs, comments, and inquiries
- Share product details (price, weight, purity, stones, offers)
- Send clear pictures and short videos
- Provide size guides (rings, bangles, chains)
- Inform about shipping, delivery time, and return policies
- Handle complaints politely and professionally

Best Practices :

- Respond within 5-15 minutes during working hours
- Use polite and warm language
- Always confirm customer requirements before suggesting products
- Maintain a follow-up list for interested customers

Example message: “Thank you for your interest in our diamond necklace May I know your budget range and occasion so I can suggest the best options for you? ”2️ Following Up with Customers

Follow-ups increase conversions.

When to follow up :

- After sharing product details
- When a customer says “I’ll confirm later”
- After video call showcasing
- After delivery (for feedback)

Follow-up example : “Hi ma’am, just checking if you had a chance to review the necklace designs I shared yesterday. Please let me know if you’d like to see more options ”3️ Video Calls to Showcase Jewellery

This is like virtual in-store selling.

Before the call :





- Keep products ready and organized
- Ensure valuable lighting (natural light works best)
- Clean jewellery pieces
- Keep price and details handy
- Dress professionally

During the call :

- Greet warmly

- Show close-up and full view

- Explain:

- Gold purity (22K, 18K etc.)

- Weight

- Stone quality (if diamonds)

- Making charges

- Show how it looks when worn (if possible)

- Answer questions confidently

Important Tip : Always highlight craftsmanship and uniqueness, not just price.

Skills Required

- Good communication (English + local language)
- Basic jewellery knowledge (gold purity, diamonds, certifications)
- Sales skills
- Patience & polite tone
- Social media handling
- CRM or customer data management

How to Increase Sales Through Customer Care

- Build relationships, not just sell
- Suggest matching items (upselling & cross-selling)
- Create urgency (limited stock, festive offers)
- Send festive greetings to previous customers
- Maintain customer database for repeat business

Pay: ₹11,023.65 - ₹33,852.07 per month

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- Customer service: 2 years (preferred)

Language :

- Kannada (preferred)
- Telugu (preferred)
- tamil (preferred)

Work Location: In person

📌 Customer Service Assistant (Jayanagar)
🏢 aabushan jewellers
📍 Jayanagar