Job Description (JD) - Waiter / Waitress

Position : Waiter / Waitress Location : Hotel Ganga, Muvattupuzha, Ernakulam, Kerala Department : Food & Beverage (F&B;) Service Reports To : Restaurant Captain / Restaurant Manager Employment Type : Full-Time

Job Summary

Key ResponsibilitiesGuest Service

- Welcome guests warmly and escort them to their tables when required.
- Present menus and provide information about dishes, beverages, and daily specials.
- Take food and beverage orders accurately and communicate them to the kitchen and bar.
- Serve food and beverages promptly and professionally.
- Check on guests during their meal to ensure satisfaction and address any requests.

Restaurant Operations

- Prepare and set up tables before service.
- Ensure tables are clean, properly arranged, and fully stocked.
- Clear tables and reset them for the next guests.
- Maintain cleanliness and organization of the dining area and service stations.

Order & Billing Management

- Ensure all guest orders are entered accurately into the POS system.
- Verify orders before serving to ensure accuracy.
- Present bills to guests and assist with payment procedures when required.
- Handle guest queries regarding bills professionally.

Team Coordination

- Coordinate with kitchen and service staff to ensure timely delivery of orders.
- Assist colleagues during busy periods to maintain smooth operations.
- Participate in daily briefings and training sessions.

Hygiene & Safety

- Follow food safety, hygiene, and sanitation standards at all times.
- Maintain personal grooming and professional appearance.
- Adhere to hotel safety policies and procedures.

Qualifications :





- Higher Secondary (Plus Two) or equivalent qualification.
- Diploma in Hotel Management or Hospitality is an advantage.
- Freshers are welcome to apply.
- Previous experience in restaurant or hotel service is preferred but not mandatory.

Required Skills :

- Excellent communication and interpersonal skills.
- Friendly, polite, and customer-oriented attitude.
- Ability to work efficiently in a fast-paced environment.
- Basic knowledge of food and beverage service.
- Ability to work as part of a team.
- Basic English communication skills; Malayalam is essential. Knowledge of Hindi is an added advantage.

Key Performance Indicators (KPIs)

- Guest Satisfaction Ratings
- Order Accuracy
- Service Speed and Efficiency
- Attendance and Punctuality
- Compliance with Hygiene and Service Standards

Working Conditions

- Standing and walking for extended periods.
- Fast-paced hospitality environment.

Salary & Benefits

- Competitive salary based on experience and qualifications.
- Duty meals and other perks as per company policy.
- Training and career growth opportunities within the organization.
- Positive attitude and willingness to learn.
- Good grooming and professional appearance.
- Strong commitment to customer service and teamwork.
- Ability to maintain a courteous and skilled demeanor at all times.

Hotel Ganga, Muvattupuzha, Ernakulam invites enthusiastic and service-oriented individuals to join our hospitality team and contribute to delivering memorable dining experiences for our guests.

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits :

- Cell phone reimbursement
- Food provided

Work Location: In person

📌 Restaurent Waiter & Waiteress (Muvattupuzha)
🏢 HOTEL GANGA
📍 Muvattupuzha