Key Responsibilities

- Troubleshoot hardware, software, network, and connectivity issues.
- Create, update, and manage support tickets.
- Escalate complex technical issues to the appropriate teams.
- Follow up with customers to ensure timely issue resolution.
- Maintain accurate documentation of incidents and solutions.
- Meet service level agreements (SLAs) and quality standards.
- Assist with system setup, user account management, and software installations.

Requirements :

- Minimum 2 years of experience in Help Desk, Technical Support, or IT Support.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking.
- Experience with ticketing systems and remote support tools.
- Excellent verbal and written communication skills.




- Strong troubleshooting and problem-solving abilities.
- Ability to prioritize and manage multiple support requests.

Preferred Skills

- Help Desk Support
- Technical Troubleshooting
- Microsoft 365
- Active Directory
- Ticket Management
- Remote Support
- Customer Service

Benefits :

- Market-competitive salary
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Development Support
- Supportive Work Environment

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Help Desk Executive (Panchkula)
🏢 CXO Suites
📍 Panchkula