27 Oct
|
Domestic cluster enterprise
|
Chandigarh
27 Oct
Domestic cluster enterprise
Chandigarh
call center executive, also known as a customer service representative (CSR), has many responsibilities, including:
Customer service: Answering customer calls, providing information, and resolving issues
Product and service information: Informing customers about new products, services, and policies
Troubleshooting: Guiding customers through troubleshooting and navigating the company site
Account management: Reviewing customer accounts and providing information about billing, shipping, and warranties
Training: Helping to train recent employees and inform them about customer management policies
Cross-selling: Encouraging customers to buy products or services that complement their existing purchase
De-escalation: De-escalating situations involving dissatisfied customers
System and process improvements: Recommending improvements for systems and processes to boost organizational efficiency
📌 Call center executive (Chandigarh)
🏢 Domestic cluster enterprise
📍 Chandigarh