Job Summary: The Reservation Executive is responsible for managing and maximizing room sales and revenue for Pandav Hotels. This role ensures accurate handling of reservations, maintains high service standards, and supports the reservations team to meet the hotel’s operational and financial goals. Key Responsibilities:Reservation Management - Maintain comprehensive knowledge of hotel products, guest room facilities, and services. - Maximize room sales and revenue by prioritizing up-selling opportunities. - Explain discounts, special rates, and cancellation policies to callers. - Ensure compliance with all hotel policies and procedures. - Monitor room inventory and manage overbooking scenarios effectively. - Manage and allocate room blocks for maintenance, special events, and VIP guests. - Maintain confidentiality of guest information and sensitive data. - Adhere to legal and regulatory requirements related to reservations and guest services. Reservation Processing - Ensure accurate data entry and management in the reservation system. - Identify guest reservation needs and determine appropriate room type. - Verify room type and rate availability. - Accommodate and document special requests. - Answer questions about property facilities, services, and room accommodations. - Coordinate with the Operation Manager/Front Office to ensure readiness for guest overall stay arrangements. - Maintain high levels of guest service standards. - Welcome and acknowledge all guests according to company standards. - Anticipate and address guest service needs. Thank guests with genuine appreciation. Group and Partner Coordination - Handle group reservations and coordinate with group leaders, travel agents, or organizers. - Manage reservation calls and queries from partner hotels.



- Ensure seamless coordination and accurate information sharing between hotels. Record Keeping and Communication - Maintain detailed records of all communications and reservations made. - Update travel agents, group bookings, and corporate databases with guest bookings and information. Sales and Lead Generation - Conduct cold calls to potential clients to generate new business leads. - Follow a structured script and maintain records of interactions for follow-up. - Track conversion rates and analyze the effectiveness of cold calling efforts. Forecasting and Budgeting - Assist in developing occupancy forecasts for the monthly/quarterly/annual budget. Lead Conversion - Focus on converting leads generated from various channels. - Track progress and follow up diligently to maximize booking confirmations. Customer Relationship Management (CRM) - Maintain a CRM system updated and accurate with all guest information and interactions. - Use the CRM to track guest preferences and tailor future offers and communications. - Ensure follow-up on any guest issues or requests logged in the CRM. - Troubleshoot, resolve, and document guest issues or escalate as needed. - Follow up with guests to communicate resolutions and express gratitude. - Respond to customer queries and resolve issues promptly and efficiently. - Provide support to customers needing to amend or cancel reservations. - Answer questions about the reservation process.



Guest Assistance & Feedback - Assist and advise customers in choosing from a variety of stay options. - Help plan travel itineraries by suggesting local attractions and places of interest. - Prioritize and handle guest feedback calls promptly. - Log feedback in the CRM system and escalate unresolved issues. - Keep guest information updated, especially for regular and VIP guests. - Respond to challenges in accommodating rooming requests. Payment and Confirmation - Process advance deposits and balance payments as per hotel policies. - Handle guest payments and ensure accurate billing. - Address and resolve any billing queries or disputes. - Set up proper billing accounts according to accounting policies. Promotions and Sales - Promote and sell additional hotel services, special packages, festive offers, off-season sales, events, or accommodations. - Work closely with the sales and marketing teams to implement promotional strategies. - Provide input on marketing campaigns based on guest feedback and reservation trends. Agile Pricing Updates - Collect and analyze market data to adjust room rates daily. - Utilize Ezee software and Google Sheets for pricing updates and revenue management. - Make final adjustments in the evening to optimize yield. Overflow and Miscellaneous Tasks - Manage unexpected tasks that arise during the day without interfering with primary responsibilities. - Handle guests and provide information on room availability and rates. - Assist in front desk operations during peak hours or staff shortages. Report Generation - Generate daily, weekly, and monthly reservation and revenue reports. - Analyze reports to identify trends and make recommendations for improvement. - Present findings and suggestions to the R

📌 Reservation Executive (Bhopal)
🏢 Pandav Hotels
📍 Bhopal