Job Title: Sales Executive

Location: E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida, 201308

Job Type : Full-Time, In office

Brand: Gemeria Hair

About the role: Gemeria Hair is seeking a dynamic, well-presented Sales Executive to join our in-house team. This role requires emotional intelligence, strong product knowledge, and excellent communication , as our customers invest not just money, but confidence and self-esteem in our products.

Key Responsibilities : 1. Customer Consultation & Guidance

- Guide customers (not sell) in selecting the right wig/topper based on: Hair loss stage, Scalp condition, Lifestyle, Budget & expectations
- Emotionally understand women dealing with hair thinning or hair loss, and communicate with sensitivity and patience
- Conduct video consultations for both Indian and international customers
- Assist customers both online and offline (trial appointments)
- Try, demonstrate the product on customers for in-person trials and to yourself while on video calls

2. Video Calls & Trial Management

- Book appointments for online and offline consultations
- Take video calls for: New enquiries, Trial customers, Existing customers needing upgrades or replacements
- Handle pre-sales and post-sales follow-ups
- Ensure trial customers feel supported before and after purchase .

3. Custom Orders & Follow-Ups

- Coordinate and follow up on trial orders
- Act as a bridge between: Customer - Production team -Dispatch team
- Proactively update customers on timelines and progress

4. Customer Support & Escalations

- Handle escalated customer queries and complaints professionally
- Ensure swift, calm, and satisfactory resolution
- Take ownership of sensitive cases involving dissatisfaction or emotional distress

5. Multi-Channel Communication

- Maintain timely responses across platforms,



even during peak hours
- Maintain proper records of conversations and follow-ups (CRM / internal systems)

6. Product Expertise

- Develop a core understanding of Gemeria products, including: Wigs, toppers, bases, sizes, colors, densities. Maintenance & usage guidance
- Confidently explain differences, benefits, and limitations of each product
- Educate the customers rather than over-promise

Requirements :

- Presentable, confident, and well-spoken
- Emotionally sensitive and patient (women-focused customer base)
- Experience in consultative sales, beauty, wellness, or luxury products preferred
- Behavioural Traits: Consultative mindset (advisor > salesperson); High emotional intelligence; Ability to build trust quickly; Ownership mentality follows through till closure; Respectful, ethical, and transparent in recommendations
- Comfortable handling high-value orders (10K - 100K)
- Strong English communication
- Comfortable with video calls and customer interactions
- Self-motivated, quick to adapt, and able to multitask
- Must be based in Greater Noida and available for full-time in-office work ( Monday to Saturday) (10 AM to 6:30 PM)

Note: This role may evolve based on brand needs. We are looking for someone adaptable, proactive, and excited to grow with us.

Why Join Gemeria Hair?

We're a fast-growing, women-led beauty brand redefining how hair extensions & wigs are experienced. You'll work in a creative and collaborative environment where ideas are celebrated, innovation is encouraged, and your work truly makes an impact.

How to Apply: Role :Direct Sales Executive Industry Type :Beauty & Personal Care Department :Sales & Business Development Employment Type :Full Time, Permanent Role Category :Retail & B2C SalesEducation UG :Any Graduate

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Sales/consultation Executive (Greater Noida)
🏢 GEMERIA HAIR
📍 Greater Noida