Role : GST & TDS Software Support Executive

Reports to : Sr. Customer Support Executive

Business Area : Accounts and Taxation Software Solutions

Location : Pune

Work Experience : Appx 1 Years plus

Pay Grade : PA

Rs.15000-25000

Designation : GST & TDS Software Support Executive

Joining Date : Immediately

Educational Qualification

Commerce Graduate preferred. (GST and TDS Knowledge Preferred)

**Job Summary:

- **

We are looking for a GST & TDS Software Support Executive to provide functional support to users of TaxPower GST and TaxPower TDS software.

The role involves understanding customer queries, guiding users in software operation, troubleshooting functional issues, explaining software features and ensuring timely support during GST and TDS return filing periods.

This is not a coding, software development, software testing, networking or IT hardware support job.

- GST return filing work

- TDS return filing work

- CA office or tax consultant office

- Accounting office with GST/TDS exposure

- Tally/accounting software support

- Taxation software support

- Functional software support for accounting or taxation products
- **Key Responsibilities:

- **

- Provide functional support to customers using TaxPower GST and TaxPower TDS software.

- Understand customer queries related to GST returns, TDS returns, challans, reports, reconciliation, import/export, data entry and filing workflow.

- Troubleshoot customer issues by identifying the root cause and providing practical solutions.

- Communicate with customers at different stages of support queries such as open, in progress, pending and closed.

- Maintain proper records of customer interactions, issues and solutions.





- Provide basic training or guidance to customers on specific software features.

- Stay updated with TaxPower GST and TDS software features, updates and workflow changes.

- Coordinate with the internal team for unresolved issues or technical escalations.

- Ensure timely, polite, and professional responses to customer queries.

- Support customers during GST and TDS return filing pressure periods.

- Required Qualification: B.Com / M.Com / Commerce Graduate preferred.
- Minimum 1-2 years of practical experience in any one or more of the following:

- GST return filing

- TDS return filing

- CA office / tax consultant office work

- Accounting and taxation work

- Tally or accounting software usage

- GST/TDS software support

- Customer support for accounting or taxation software

- Skills Required: Functional Skills Good working knowledge of GST and GST returns.

- Basic knowledge of TDS and TDS returns.

- Knowledge of Tally or accounting software will be an added advantage.

- Understanding of accounting and taxation workflow.

- Ability to understand customer queries related to return filing, reports, challans, data import, and software usage.

- Computer Skills Good knowledge of computer systems and internet usage.

- Comfortable with software navigation and basic troubleshooting.

- Ability to use remote support tools such as AnyDesk or similar tools.





- Ability to maintain customer records and support notes.

- Communication Skills Good communication skills in Marathi, Hindi and English.

- Ability to explain software steps clearly to customers.

- Polite and patient communication style.

- Comfortable handling customer calls and follow-ups.

- Soft Skills Required:

- Pleasant and professional communication.

- Strong customer support mindset.

- Good listening ability.

- Problem-solving approach.

- Learning attitude.

- Ability to work independently.

- Ability to prioritize urgent customer queries.

- Team coordination.

- Patience during return filing pressure periods.

- Professional conduct with customers and internal team.
- **Important Clarification:

- **

- GST and TDS software support

- Taxation software workflow

- Customer support for accounting/taxation products

- Functional support and user training

- GST/TDS compliance software operations
- Coding or software development job

- Software testing job

- IT hardware or networking job

- Pure accounting/bookkeeping job only

- Back-office job without customer interaction

- Field/on-site support job
- **Why Join Us:

- **

-  Opportunity to work with established taxation software products.

- Practical exposure to GST and TDS software workflows.

- Continuous learning in taxation, software support, and customer handling.

- Professional work environment.

- Chance to support CAs, tax consultants, accountants, and businesses using TaxPower software.
- **Application Note:

- **

Job Types : Full-time, Other

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

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📌 Gst & Tds Software Support Executive (Shaniwar Peth)
🏢 Dharankar Business Solutions
📍 Shaniwar Peth