About Us

TattvaLogic is a rapid-growing technology company offering innovative SaaS solutions. Our product Fritado is designed to simplify and optimize business operations. We are looking for a Client Onboarding Executive who can ensure a seamless and engaging onboarding experience for our customers.

Role Overview

As a Client Onboarding Executive, you will be responsible for guiding new customers through the onboarding process, ensuring they successfully adopt and utilize Fritado. You will act as the first point of contact post-sales, helping clients understand the platform, configure their setup, and achieve early success.

Key Responsibilities

- Manage end-to-end client onboarding lifecycle from signup to successful product adoption

- Conduct onboarding sessions, product demos, and training for new clients

- Assist clients in account setup, configuration, and integration :

- Understand client requirements and align product features accordingly

- Ensure smooth handover from sales to onboarding and maintain client expectations

- Track onboarding progress and ensure timely completion

- Provide basic technical support during initial setup

- Collaborate with product and tech teams to resolve onboarding issues

- Gather client feedback and share insights to improve product and onboarding process

- Maintain onboarding documentation, SOPs, and client records

Required Skills & Qualifications

- 1-3 years of experience in client onboarding, customer success, or support roles




- Robust communication and presentation skills
- Basic understanding of SaaS products and customer lifecycle
- Ability to explain technical concepts in a straightforward and user-friendly manner
- Good problem-solving and interpersonal skills
- Ability to manage multiple clients and tasks simultaneously

Preferred Qualifications

- Experience in SaaS or B2B product onboarding
- Familiarity with CRM tools and onboarding platforms
- Exposure to customer success metrics (activation, retention, churn)
- Basic technical understanding (APIs, integrations, etc.)

What We’re Looking For

- A customer-first mindset with strong relationship-building skills
- Someone who ensures clients achieve value quickly from the product
- A proactive individual who can take ownership of onboarding success
- A team player who collaborates across departments

Key Success Metrics (KPIs)

- Onboarding completion rate
- Time to first value (TTFV)
- Customer satisfaction (CSAT) during onboarding
- Product adoption and activation rates
- Reduction in onboarding-related support queries

Why Join Us?

- Opportunity to work with a growing SaaS product (Fritado)
- Direct impact on customer experience and retention
- Collaborative and fast-paced work environment
- Career growth into Customer Success / Account Management

Pay: ₹10,000.00 - ₹33,373.57 per month

Work Location: Hybrid remote in Bengaluru, Karnataka

📌 Client Onboarding Executive (Saas Product - Fritado) (Bengaluru)
🏢 fritado AI
📍 Bengaluru